My Way Or The Highway
It’s almost impossible to go head-to-head with someone and change their mind. Why? Well, one of the biggest reasons is that you’re fighting what’s known as a “confirmation bias”. As children, we’re curious – always asking lots of questions. Then when we hit the teenage years, we start turning off questions and start turning on […]
Teacher, Teacher
William Arthur Ward said: The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires. If we swap the word “manager” for “teacher”, what kind of manager would you be? You’re a mediocre manager if you simply tell your staff what and when to do something. You’re a good manager […]
Give Credit Where Credit Is Due
Is someone else taking credit for your successes? Research shows that more and more employees are complaining to management that colleagues are stealing their ideas, blaming others, or setting co-workers up as scapegoats. So what do you do? It’s simple – you take control back. Action – First, have a little compassion and realize that […]
What’s Your Point?
60 seconds. In my syndicated one-minute daily audio program, that is all the time I have to capture someone’s attention and get my message across. Yet, researchers say that 60 seconds is 100 times longer than most of us take to make a first impression and 10 times longer than most of us take to […]
I Sell Used Cars, Trust Me!
There are lots of interesting methods for encouraging and persuading others, especially in a sales situation. Yet, there’s only one technique I know that works for both the buyer and the seller. Truth. Telling the truth creates the best opportunity for creating a sale. It is important for the buyer to tell the truth about […]