No two business transactions are ever exactly the same. That’s because no two people are the same.
This means that a cookie-cutter approach to what you do won’t work and that you’re probably relying too heavily on your scripts, templates or flowcharts.
A uniformed outline of approach should never replace the flexible, dynamic intricacies of developing and building support based solely on the individuals involved.
If the idea of starting from scratch as you begin new business relationships sounds too much like hard work, that could explain why you find them difficult.
Action – For the next two weeks, when you handle any relationship issues at the office or with clients, toss all your templates, macros, and pre-printed anything into the bottom drawer.
Build your relationships on the phone, through email or even face-to-face by focusing on the other person rather than through some disconnected system.